Episode Details

Do you have a good poker face… or are you accidentally sabotaging your deals with what you say?

In this episode, we're diving into managing your personal opinions—what to say, what NOT to say, and how your words can directly impact your client's success.

Because the truth is… it's not just about what you think. It's about what you communicate.

From showings to negotiations to conversations with other agents, we're breaking down how to stay neutral, professional, and strategic—without losing your authenticity.

We're sharing real-life stories (including cat-smell houses, camera moments, and feedback that cost buyers the deal 👀) and how small comments can make a big difference.

You'll also hear how to guide clients without influencing them, protect their position in negotiations, and avoid oversharing—whether it's about the house, the transaction, or even your own life.

If you've ever said something and immediately thought, "I shouldn't have said that…" this episode is for you.

Here's what we cover in this episode:

-Why managing your personal opinions is critical in real estate  
-How to avoid influencing your client's decision (too early)  
-What to say (and not say) during showings  
-Why you should let clients react first  
-How to use facts instead of opinions  
-The "poker face" approach to negotiations  
-Why you shouldn't reveal too much to other agents  
-How feedback can cost your client the deal  
-Real examples of deals impacted by agent communication  
-What to say when a house has… issues 😅  
-Why you should assume you're always being recorded  
-How to handle cameras and seller surveillance  
-Why oversharing personal details can hurt professionalism  
-Setting boundaries while still being relatable  
-How your communication can protect (or hurt) your client  

Products, People & Resources Mentioned:

-Email Templates 101: http://emailtemplates101.com  
-Agent Systems 101: http://agentsystems101.com  

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Music:  
Straight A's by Connor Price → https://connorprice.shop/  
The Good Life by Summer Kennedy → https://soundcloud.com/summerkennedy/the-good-life  
Be The One by Matrika → https://uppbeat.io/t/matrika/be-the-one