Episode Details

Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others:

1. Validate

2. Listen to hear, not to respond

3. Speak with true intention

Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not.

Episode resources:

Reach out to Tiff and Kiera

Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs)

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