Episode Details

Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today?

Sarah Eustis started out as a housekeeper in her family's hotel. Now, she is the CEO of Main Street Hospitality which operates over 10 fantastic independent hotels located in the North East. In between, Sarah held leadership roles in the fashion industry working on operations, marketing, design, and development for brands like Ralph Lauren, Gap, and Limited Brands. With that background she is very focused on design and how spaces are designed to foster connection with guests and between guests. We're excited to share this conversation with Sarah Eustis!

In this episode you'll discover:

• Why it's important to surround yourself with people smarter than you
• How to foster connections
• Why you might need to look in the mirror if you're having a hard time finding and keeping staff
• How what you do impacts how guest feel

The Modern Hotelier is presented by Stayflexi

Produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/7