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Optimising sociotechnical systems (Ship It! #55)
Episode 55
Published 3 years, 7 months ago
Description
Today we are talking how to optimise sociotechnical systems with Ben Ford, founder & CEO of Mission Control. The correct order is: people, process & technology. The tools are important, and we talk about specific ones in the second half of this episode, but there are rules and principles that govern how people interact, and we need to start there.