Episode Details

Our guest this week is Nancy King, SVP, Product Engineering at Target who shares the remarkable story of her company's journey to omni-channel--or is it harmonized?--leadership. 

This episode provides a deep-dive, insider's perspective on how Target has embraced the blur of modern retail and put their stores at the center of the guest experience. We get a fascinating behind the scenes look at how the application of agile methodology, combined with digital technology and a willingness to experiment aggressively, has driven break-through results. We also explore how Target knew to invest in these areas ahead of the COVID crisis and what their plans are to stay in sync with ever escalating customer needs and wants.

But first we unpack the hot retail news of the week, including Amazon CEO Andy Jassey's first letter to shareholders and the company's plans to get serious (at long last) about product returns. Then we do a few quick hits--Kohl's take-over talks, K-mart's last gasps and the retail industry's resale curiosity --before lamenting over the train wreck that was Bed, Bath & Beyond's recent quarterly earnings. Steve also riffs a bit on the pointless pursuit of promiscuous shoppers.

About Nancy

Authentic, progressive engineering leader with 20+ year’s hands on experience in Fortune 100 IT organizations solving the hardest problems. Able to quickly assess challenging situations and build relationships across the enterprise to align engineering, product and operations to business strategy. Strong focus on team building and culture to create empowered, energized, high performing teams. Proven ability to set strategy, drive change and foster more innovative and technically responsive organizations. And while all that is happening, my teams and I build amazing software. 

Key Skills:
Software Engineering Leadership
Enterprise Agile Transformation
Product Model Leadership
IT Strategic Planning
Enterprise and Solution Architecture
Sense of humor when it's most needed
Change Management
Global Delivery Models
Process Design & Optimization
Vendor & Contract Management

About Us

Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his       website.    The expanded and revised edition of his bestselling book  Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at  Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a      Forbes senior contributor and on       Twitter and       LinkedIn. You can also check out his speaker "sizzle" reel      here.

Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experi