Episode Details

HealthIMPACT Live Presents: Healthcare Leaders Share the Keys to Empowering Patients for a Better Patient Experience, Outcomes, and Improved Communication 

Original Publishing Date: Nov 15, 2021

YouTube Video: https://youtu.be/nS8hoiU6RTA

Entering the healthcare system isn’t like getting on a ride at Disney World, where you can get on, expect your experience to be managed, then get off and be done. It’s more like a trip to a foreign country. There will be a missed reservation, a museum might be closed when you get there, and you might have some good and some bad experiences. It can be overwhelming! You don’t understand the language, but you can be more empowered to ask for what you need, see maps or guides based on other travelers' experiences and take the advice of the locals. Cris Ross, Pamela Arora, and Ed Marx, three industry-renowned healthcare executives, share insights from their recent unexpected experiences as patients. Their strategic decisions on how to deploy technology at their health systems have affected millions of lives. Despite their long experience in healthcare, their recent patient journeys revealed friction points in data sharing that urgently need to be addressed and game-changing insights on how to sync information sharing with patients during their patient journeys. Join us as we discuss concrete steps to empowering patients to engage in their care, and how health systems should adapt to more empowered, communicative patients. HealthIT tools including patient portals, chatbots, CRMs, and precision analytics can be incredibly vital tools on patients’ healthcare journeys but only if patients are empowered and engaged in using them. 

• Empowering patients at key decision points. 
• Patient portals, chatbots, and CRMs to engage and inform patients. 
• Leveraging analytics to provide key insights as patients struggle with decisions during the care process. 
   

Cris Ross, CIO, Mayo Clinic

Pamela Arora, SVP and CIO, Children's Health System of Texas

Shahid Shah, Publisher and Chief Editor, Medigy.com, Moderator