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Hospitality Across the Globe - Shaun de Vries - Episode # 047

Hospitality Across the Globe - Shaun de Vries - Episode # 047

Episode 47 Published 4 years, 2 months ago
Description

Shaun de Vries is the Founder and Director at Open Pantry Consulting as well as the co-founder and host of the long running and very popular Principle of Hospitality podcast. He sits down with host Dan Ryan to talk about what #hospitality is like in Australia and his journey working in this beautiful industry. 


Takeaways: 

 

  • North America has always been a figurehead of the best level of hospitality around the entire world.
  • Hospitality is a collection of moments. These are all very special moments to the people who are involved and people in the industry are honored to share these moments.
  • Depending on what your brand is, it might be more beneficial to start in a suburban area and then expand into cities to test if that is a viable market.
  • The hospitality industry was hit hard during the pandemic, especially in Australia. They recorded the world’s longest lockdown period.  
  • In hospitality you teach service, empathy and how to walk in someone else’s shoes to better understand where they are coming from. 
  • It’s a challenge to hire people right now so you want to make sure when you bring a new person on board, the first six weeks are positive and exciting. 
  • You want to learn and listen from those around you. People you surround yourself with have a great depth of knowledge you should take advantage of.


Quote of the Show:

 

9:05 “I think like anything in hospitality is a collection of moments. We're fortunate in the hospitality industry, the fact that we get to share some of the most important moments in people's lives. And that might be a surprise engagement, there might be a birthday, there might be some other form of celebration. It might be a first date, it might be a wedding, all these different things that people trust us with is really, really important when you think about it as a hospitality professional.”


Links:

 

 

Shout Outs:

 

12:03 Grilled, Australia

14:08 Facebook

21:35 Four Fingers Crispy Chicken

23:50 Kath and Kim

34:28 LA Crows

52:03 Stumptown

52:18 Grumpy’s

53:05 Nick Stone

 

Ways to Tune In: 

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