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#16 What Retailers Got Wrong About E-Commerce & How to be Remarkable w/ Steve Dennis
Description
Steve Dennis is a retail industry veteran, keynote speaker on retail innovation, podcast host, and has recently revised his bestselling book “Remarkable Retail - How to Win & Keep Customers in The Age of Disruption”.
Steve is President of Sageberry Consulting, Strategic Advisor, Senior Forbes Contributor and holds an MBA from The Harvard School of Business.
In Episode 16 we talk about the current retail environment, fostering a culture of experimentation, mapping out the customer journey and, of course, how to be remarkable.
WE DISCUSS:
04:24 - What retailers got wrong before the pandemic
06:30 - New retail strategies - what new tricks must old dogs learn?
14:10 - The end of scarcity
19:59 - Experimentation, innovation, trial and error
24:12 - The importance of risk and failure
29:09 - What we need in our retail leaders
38:01 - Challenges for legacy retailers and advice for next 5-10 years
42:00 - Read this one chapter of Steve’s book
45:40 - Meeting customers at different levels
51:18 - What to do with the old version of Remarkable Retail?
STEVE DENNIS
LinkedIn: https://www.linkedin.com/in/stevenpdennis
Instagram: @Stevenpdennis - https://www.instagram.com/stevenpdennis
Twitter: @Stevenpdennis - https://twitter.com/StevenPDennis
Website: https://stevenpdennis.com
RetailWire: https://www.retailwire.com/author/steve-dennis
Forbes: https://www.forbes.com/sites/stevendennis
Podcast: https://podcasts.apple.com/us/podcast/remarkable-retail
Books: https://stevenpdennis.com/remarkable-retail/
Keynote Speaking: https://stevenpdennis.com/speaking/
EPISODE #16:
You can listen to the full episode here OR
WATCH it on YouTube - https://youtu.be/aD8LItLQ_fM
MARIA HVOROSTOVSKY:
LinkedIn: https://www.linkedin.com/in/mariahvo/
Instagram: @MariaHvo - https://www.instagram.com/mariahvo/
Clubhouse: @MariaHvo - https://www.clubhouse.com/@mariahvo
Get in touch if you need help HIRING your senior leadership team
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