Episode Details

On this podcast, Brad Hairston talks with Michael Heric, Partner at Bain & Company, who explains why companies should accelerate their automation efforts and how many are doing so today.

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Here’s what we talked with Michael about:

* The general pace of intelligent automation across most companies

* Some thoughts on automation centers of excellence

* What IT should do to accelerate the pace of automation programs

* Moving beyond the proof-of-concept stage

* Leaders re-evaluating how work gets done in their organizations

* CHRO involvement in intelligent automation programs

* The impact of intelligent automation on BPO

* Automation opportunities that are untapped in most companies

* Industries poised to make a big move with intelligent automation in 2022 and beyond

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