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#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe
Season 2
Episode 214
Published 4 years, 4 months ago
Description
Today we’re going to talk about agility in our systems of measurement, and how we approach meaningful change in customer experience in an organization. To help me discuss this topic, I’d like to welcome Desirree Madison-Biggs, Head of US Advisory Services at Teresa Monroe.
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