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#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital
Season 2
Episode 213
Published 4 years, 4 months ago
Description
Today we’re going to talk about continually shifting consumer expectations and how brands need to adapt in this world where customer experience is increasingly a point of competition. To help me discuss this topic, I’d like to welcome Kiel Harkness, VP of Global Marketing and Development at UPS Capital.
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