Episode Details

This story was originally published on HackerNoon at: https://hackernoon.com/five-reasons-businesses-lose-money-on-payments.
FinteqHub CCO Dmitry Sinegubov explains how reconciliation gaps, unsafe retries, weak routing and hidden fees drain payment revenue, with market data.
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Internal records, payment provider records and actual settlements often disagree. Dmitry Sinegubov, Chief Commercial Officer at FinteqHub, says not every mismatch is a loss, so automated reconciliation should clear matched transactions and send only exceptions to specialists. Transaction volumes grow faster than finance teams can hire. Effective automation keeps people in the process but removes the need to check transactions that already match. A gateway that stops responding leaves the outcome of a payment uncertain. Retrying without checking status risks a duplicate charge, so fallback routes need controlled retries and status management. Approval rates should be read by country, currency and card segment. At €10 million in monthly attempts, one extra percentage point is roughly €100,000 in approved volume, though not €100,000 in profit. The advertised processing rate is one part of the cost. Dmitry recommends tracking cost per successful payment, approval rate by country and method, unexplained reconciliation gaps, time to resolve them and losses from technical failures.