Episode Details

Check out my new offer: https://websitesmadesimple.co.uk/sparks-group-mentoring/ It's a supportive group mentoring session for website designers and developers to bring their questions, roadblocks, ideas, and "is it just me?" moments.

Sent the walkthrough video, chased twice, and still nothing back from your client? You're not on your own, and there's plenty you can do about it.

Welcome to another episode of Websites Made Simple with me, Holly Christie.

In this episode, I'm talking you through how to get a website project back on track when a client is ghosting you. I'm explaining why it happens (it's usually overwhelm, not rudeness) and the boundaries I use so it rarely happens to me any more.

We get into:

Why getting everything up front makes a website project so much easier

Why gathering content is a whole extra job for your clients

Agreeing a content deadline, and the check-in email I send a couple of weeks before it

Why I ask for feedback within two working days of every walkthrough video

My sunset clause: what happens after two weeks of silence, and the friendly email I send

Archiving a project, reactivation fees, and why you should always build on a staging site

Re-quoting when a project goes past three months

What to do if your existing clients never signed a terms of service

Being firm, and still being genuinely helpful

If you've ever had a project stall because your emails are disappearing into the ether, this one's for you.

Come and find out more at https://websitesmadesimple.co.uk or email me at hello@websitesmadesimple.co.uk

Got a ghosting story? Email me or leave me a voicemail through the contact form on my website. I might even read some out on the show.

Mentioned in this episode:

Website Designer's Contract Pack: https://websitesmadesimple.co.uk/website-designer-contract-pack/

And here's the link if you want to learn more about Neal and Podknows: https://podknows.co.uk/

Skip to the good bits:

00:00 When your website client ghosts you

01:51 Why clients go quiet (it's not you)

04:16 Step 1: Terms of service and a content deadline

07:24 Step 2: Set a feedback window

08:45 Step 3: The sunset clause

11:55 Step 4: Re-quote, and what if you don't have terms yet

14:23 Step 5: Be firm, be kind