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Mortgage Servicing: Technology and Human Touch | Joanne Gonzalez
Published 22 hours ago
Description
Joanne Gonzalez of ServBank shares insights on modern mortgage servicing, highlighting the impact of technology on efficiency and compliance. She emphasizes the crucial balance between digital innovation and human empathy for an optimal customer experience. Gonzalez also discusses the evolving role of AI, the importance of data integrity, and strategies for career growth in the industry.