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How this husband and wife built a brokerage of 13 with one simple rule
Description
Loan Market Ellenbrook swears by one rule that many brokers are too nervous to try.
In the latest Broker Bulletin, Loan Market CEO Sam White sits down with Tania and Brett Richardson from Loan Market Ellenbrook to deep dive into the business' continued success since its inception back in 2009.
With a team of 13, 484 Google reviews and a business that keeps growing through repeat clients and referrals, Tania and Brett share the behind-the-scenes of their busy WA brokerage.
What you'll take away:
- How one simple rule can halve your appointment times
- Where to focus your activity as the market tightens
- Why more process can mean happier clients, not fewer
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Show notes01:11 Starting out solo in 2009, when asset finance kept the lights on 05:37 What changed when Tania joined the business 06:57 How automated workflows led to 484 Google reviews 08:51 From an upstairs office nobody could find to a corner shopfront 14:28 What to do right now as the market tightens 16:09 The rule: why they won’t book an appointment without documents 18:35 Does process make broking less personal? 23:08 Husband and wife in business: stay in your lane and leave work at the door
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