Episode Details

Join Ryan Graves, Director of Patient Experience, as he sits down with Toya Gorley, Improvement Advisor at National Research Corporation (NRC) Health, for a meaningful conversation exploring:

• United Regional's partnership with NRC Health and how that collaboration helps enhance the experience of both patients and staff members
• Toya's journey to health care, shaped by caring for her grandparents and a hospital experience that inspired her to pursue a career dedicated to improving the lives of others
• How to show compassion in ways that are meaningful to the person receiving it, rather than assuming what support they need
• The difference between empathy and compassion, why compassion requires action, and how it can be learned and practiced even when it calls for honesty and difficult conversations rather than simply making others feel good