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MSP Operations: A Client on Communication and Clear Roles — Tom Cahue, Mary Campbell Center
Description
In this bonus episode of the Business of Tech, host Dave Sobel interviews Tom Cahue, IT Manager for the Mary Campbell Center. Tom shares his experiences as an end customer working with an MSP and discusses the importance of effective communication and clearly defining roles. He also highlights how his organization successfully navigated challenges and established a strong working relationship with their MSP.
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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.
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