Episode Details

OpenAI is currently facing an investigation in the European Union over alleged privacy breaches related to ChatGPT generating incorrect information about individuals. The privacy rights non-profit group NOYB has filed a complaint against OpenAI for violating the General Data Protection Regulation (GDPR). The complaint accuses OpenAI of failing to correct inaccurate information generated by ChatGPT, not disclosing the source of data or what data ChatGPT stores about individuals, and refusing to rectify or erase data upon request. Consequently, the Austrian Data Protection Authority has been asked to investigate OpenAI's data processing practices and ensure compliance with the complainant's request to access the data. This scrutiny underscores the importance of transparency and accountability in AI systems, particularly in handling personal data and upholding privacy rights.

The National Society of IT Service Providers (NSITSP) has recently introduced a new badge system to recognize exceptional contributions within the IT service industry. This program includes various badges such as honors for leadership, client endorsements, individual contributions, continuing education, and professional distinction. The badges aim to acknowledge and celebrate the achievements and expertise of individuals within the IT service industry.

Four things to know today

00:00 OpenAI Faces Investigation Request by Austrian Authority Over Alleged Privacy Breaches

04:05 Expanding AI's Reach: OpenAI and Anthropic Enhance Features for Broader Application

07:09 LevelBlue Launches as AT&T's Spinoff, Aiming to Redefine Managed Cybersecurity

08:32 NSITSP's Badge System to Recognize Contributions Across Leadership and Client Endorsements

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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