Episode Details

Host Dave Sobel sits down with Jeff Bishop, who oversees the ASIO product line at ConnectWise. The conversation delves into the evolution of the ASIO platform, which has been a significant focus for the company. Jeff reflects on the challenges faced during the development process, particularly the decision to create an entire platform during the pandemic, which he admits was not ideal. Despite the hurdles, the team has made substantial progress, rebuilding core services and laying a strong foundation for the future.

As the discussion unfolds, Jeff shares insights into the current state of the ASIO platform, particularly regarding the Remote Monitoring and Management (RMM) capabilities. He expresses confidence in the product's readiness, noting that the team has worked diligently to address previous shortcomings. The conversation highlights the importance of customer feedback and satisfaction, with Jeff emphasizing that success will be measured not just by numbers but by the genuine belief and enthusiasm of the MSP community towards ASIO.

The episode also explores the evolving role of Managed Service Providers (MSPs) in the context of artificial intelligence (AI) and automation. Jeff envisions a future where MSPs transition from purely technical roles to becoming business evangelists for their clients. He discusses the potential for MSPs to develop tailored solutions for specific industries, leveraging their expertise to help small businesses navigate the complexities of AI and cybersecurity. This shift represents a significant opportunity for MSPs to enhance their value proposition and deepen their relationships with clients.

Finally, Jeff addresses the skills required for MSPs to adapt to this changing landscape, suggesting that prompt engineering and data understanding will be crucial. He believes that the future will see a collaborative environment where MSPs can share workflows and innovations, creating a network effect that amplifies their capabilities. The episode concludes on a hopeful note, with Jeff expressing excitement about the potential for MSPs to thrive in this new era of technology and business integration.

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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