Episode Details

Dave Sobel engages in a thought-provoking conversation with Tim Golden, CEO of Compliance Scorecard. They discuss the evolving landscape of compliance, particularly in the context of Managed Service Providers (MSPs) as they look toward 2025. Tim emphasizes that compliance is not a fleeting trend but a critical aspect of business operations, drawing parallels to the historical implementation of seatbelt laws. He highlights the increasing importance of regulations such as the FTC safeguards and CMMC, which are becoming essential for small businesses and the MSPs that support them.

The discussion delves into the challenges faced by software manufacturers regarding compliance and security measures. Tim points out the tension between the need for robust security features, like multi-factor authentication, and the reluctance of some software vendors to implement these measures due to the costs involved. Dave pushes back on this notion, arguing that the industry has a choice in how it approaches compliance and security, and that proactive advocacy for regulations could lead to better outcomes for all stakeholders involved.

As the conversation progresses, Tim shares insights on the self-regulating nature of certain industries and the potential for organizations like CompTIA to set standards for MSPs. He believes that the community of MSPs must take the initiative to establish best practices and compliance measures, akin to the licensing requirements in other professions. This self-regulation could help elevate the standards within the industry and ensure that MSPs are equipped to handle the compliance needs of their clients effectively.

Finally, Tim reveals that Compliance Scorecard is launching a professional services division aimed at supporting MSPs in navigating compliance challenges. This new initiative will provide additional resources and expertise to help MSPs deliver compliance as a service to their clients. Tim expresses optimism about the future, emphasizing the need for MSPs to engage in meaningful conversations about business outcomes and compliance, ultimately positioning compliance as a framework that supports business success rather than a burden.

Supported by: https://tdsynnex.com/StreamOneIon/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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