Episode Details

Dave Sobel engages in a thought-provoking conversation with Andrew Duncan, founder of Vertice Labs, a consultancy specializing in custom software development. The discussion centers around the evolving landscape of software development as we approach 2025, highlighting the importance of understanding when to build custom software versus utilizing off-the-shelf solutions. Duncan emphasizes that businesses should focus on developing software that directly relates to their unique value propositions, or "secret sauce," rather than investing resources in generic solutions that can be purchased.

Duncan shares a real-world example from his work with a marketing research firm that needed a custom mobile app to connect with their panelists. This app allowed the firm to curate research studies and notify participants based on their demographic data, showcasing how tailored software can enhance a company's core offerings. The conversation also touches on the significance of integrating existing systems, such as linking a CRM with a custom application, to streamline processes and improve efficiency.

As the discussion progresses, Sobel and Duncan delve into the challenges of understanding client requirements in software development. Duncan explains the importance of a discovery process that involves asking probing questions to uncover the true needs of the client. By defining key performance indicators (KPIs) and maintaining open communication throughout the development process, Duncan aims to ensure that the final product meets the client's expectations and drives meaningful results.

The episode concludes with a focus on current trends in custom software development, particularly the impact of artificial intelligence (AI). Duncan highlights how AI is transforming various business processes, from automating claims processing in insurance to enhancing asset management in homes. He also discusses the use of AI in code generation, which can significantly reduce the cognitive load on developers and improve efficiency. This insightful conversation provides valuable perspectives for businesses considering custom software solutions and the role of technology in driving innovation.

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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