Episode Details
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If You Built Your Business Today, What Would You Change?
Season 1
Episode 310
Published 4 days, 14 hours ago
Description
The greatest friction can sit between departments. Gary explores how to review one customer journey with the people doing the work and redesign it around a better experience.
Part 2 of 7: The Agentic Business — a Purposeful leadership series.
Your purposeful action: Map one customer journey, including waiting and repeated work, then ask the team where they would make it easier.
Explore leadership, workforce training and the MAP Agentic Ecosystem: https://map-platform.com
Listen to more Purposeful episodes: https://www.lylop.com/podcasts
Follow in your favourite podcast app: https://lylopminis.captivate.fm/listen
Narrated using Gary Robertson's authorised AI-cloned voice.