Episode Details
Back to EpisodesBuilding a Stronger Patient Experience Through Employee Engagement with Jill Mabry
Published 3 weeks, 6 days ago
Description
In this episode, Jill Mabry, Vice President of Patient Experience, Novant Health, discusses how investing in team member engagement, recognition, culture, and patient feedback can strengthen patient experience and drive meaningful improvements across a growing health system. She also shares how Novant Health’s SPARK program brings these strategies to life.