Episode Details
Back to EpisodesCustomer Service Above All: Glen Wiltshire on Service, Learning and Earning Customer Trust
Episode 43
Published 1 week, 2 days ago
Description
In this episode of the GSBC Podcast, Matt sits down with Glen Wiltshire, operator and founder of Frosteez Mobile Car Air Conditioning and recipient of the 2026 Greater Springfield Chamber of Commerce Business Award for Best Customer Service.
Coming off a win shared by a clearly close family and business, Glen shared not only what the award meant to him and his team, but how it has inspired them to to continue and innovate their customer service experience. From the different methods of learning to the similarities to his past experiences, Glen mentions the simple tenets of customer service that have allowed his business to flourish and bring a service like air conditioning into the public eye.