Episode Details

Financial loss claims linked to telco problems have surged more than 60 per cent as the TIO calls for tougher protections.

Australians are still paying the price for phone and internet problems, with claims for financial loss surging more than 60 per cent despite an overall fall in complaints. SBS Finance Editor Ricardo Gonçalves examines what the Telecommunications Industry Ombudsman wants changed, including new protections for digital and social media users. Plus, James Gerrish from Market Partners explains why the Australian sharemarket struggled to follow Wall Street’s record run and where he sees opportunities for investors.

In this episode:

• What nearly 54,000 complaints reveal about the way telcos respond when things go wrong.
• Why mobile services remain the biggest source of complaints, and dropouts are becoming more common.
• Why the TIO wants broader powers to help people facing problems with digital and social media services.
• Why record highs on Wall Street may be masking weakness across much of the US sharemarket.
• What investors should watch as AGM season approaches, including the outlook for AI and company earnings.

SBS On the Money is a daily finance podcast where SBS Finance Editor Ricardo Gonçalves unpacks the ASX, the economy and the latest market moves with leading analysts and executives.

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