Episode Details

Technology is changing the way we work, but there’s something it still can’t replace.

In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin?

There may be more opportunities than you think to create moments that make guests feel truly seen, valued, and cared for.

Tune in to discover how to make the most of what technology can do while keeping the part of hospitality that matters most.

What You'll Learn:

• How to turn guest data into meaningful hospitality:
• How to use AI to create more personalized guest experiences:
• How AI can support hospitality-focused sales:
• Why human empathy still matters most:

3 Things You Can Do:

1. Look at your PMS, CRM, GXP, loyalty profiles, or guest notes and identify one opportunity to turn information into a meaningful moment.
2. Ask better questions first, then use AI to help create recommendations that match the guest's interests, occasion, timing, and preferences.
3. Consider setting up a weekly local-market briefing for sales, using AI to research personalized recommendations, or using it to help find solutions when something goes wrong.

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