Episode Details

Crawford & Co. is dedicated to ensuring that its institutional knowledge is passed from experienced claims adjusters to the younger generation, Chief Sales Officer Mark Cunningham tells the Leader’s Edge Podcast. That means establishing training programs that help replicate the learning that today’s dispersed and remote workforce would have gleaned in person at yesterday’s office. But it also means accommodating flexibility in older workers’ schedules rather than simply ushering them into full retirement, he says.