Episode Details
Back to EpisodesOscar Health’s O’Donnell: Improved Tech Doesn’t Mean More Chatbots
Published 3 weeks, 1 day ago
Description
Bridget O’Donnell, Oscar Health’s vice president of technology strategy and operations, discusses how technology is not “going to be about adding more chatbots to today’s insurance experience,” but a focus on being proactive about assisting plan members to understand coverage benefits.