Episode Details

Jerry and Joe talk about what happens when software gets easy to build but real service, accountability, and customer trust still require somebody to show up. They get into insurance companies that are happy to take your money, small leaks that quietly drain a business, why every storefront needs somewhere for customers to complain, and the strange economics of growing a dry-cleaning operation. Then the conversation turns to youth football, old-school parenting, kids with no respect for the dollar, and the work ethic it takes to keep from getting outworked by a crackhead. It is a funny, foul-mouthed conversation about technology, responsibility, and the lessons that only make sense after you have been on both sides of the argument.