Episode Details

By Doug Green “We help keep the bad guys out all day, every day, 24/7.” In this Technology Reseller News podcast recorded at MSP Summit, Josh Bergen of CallTek is joined by Jason S., “The Beekeeper,” for a lighthearted conversation about a serious subject: helping MSPs protect customers, support users and keep critical systems running. CallTek provides white-label IT support for MSPs, with teams in Kenya and the Philippines supporting customers in the U.S. The company offers Tier 1, Tier 2 and Tier 3 technical support, along with NOC and SOC capabilities. The “Beekeeper” theme is a tongue-in-cheek reference to dealing with cyber criminals when everything else fails. The real work, Bergen says, is about making sure things never reach that point. CallTek works behind the scenes for MSPs, using many of the cybersecurity, endpoint and monitoring tools already familiar to the channel. That can include EDR, SIEM, antivirus, web filtering and other technologies selected by the MSP. “We don’t resell the software,” Bergen says. “We help operate and support it.” That model allows MSPs to expand their technical capabilities without having to build every layer of support internally. CallTek says it currently works with roughly 100 MSP customers in the U.S. and has a significant presence in hospitality, including support for hotel Wi-Fi environments. The company also works in verticals including nursing homes, multifamily housing, senior living and healthcare. Those environments raise the stakes considerably. Keeping a hotel network running is important, but in healthcare and senior living, Bergen notes that technology can also connect to systems supporting patient monitoring and other critical functions. For MSPs, the value proposition is straightforward: add operational depth, extend support coverage and strengthen security without losing the customer-facing relationship. And if all else fails? That is where “Tier 6 support” and the Beekeeper joke come in. Visit CallTekInc.com to learn more.