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Home Care Marketing Unfiltered: They Chose Another Home Care Agency. Now What?
Description
“We decided to go with another agency.”
That one stings—especially when you thought the assessment went well.
But before you decide it was all about price, ask.
And before you disappear, ask whether you can check in again.
In this episode of Home Care Marketing Unfiltered, Dawn, Lisa, and Annette discuss what to do after a family chooses another provider: get useful feedback, understand what mattered in the comparison, and follow up without being pushy. Pasted text Pasted text
Dawn shares how a follow-up conversation sometimes revealed an opening that wasn’t there before: the family had care, but certain days were not getting covered. Helping with those gaps became an opportunity to build a new relationship. Pasted text
They also talk about the part nobody enjoys admitting: taking the loss personally—and carrying that disappointment into the next visit. Pasted text
A family choosing another agency is information. It does not have to become a verdict on your ability.
Learn from it. Respect the decision. Stay pleasantly persistent.
Read “They Chose Another Agency. Now What?” and listen to the episode:
When a family chooses another provider, does your team ask what influenced the decision—or simply close the inquiry?
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