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2603: The Payment Processing Mistakes Quietly Eating Into Your Profit
Description
On today's episode, Dr. Mark Costes sits down with Chris Sands, founder of Crown Card Services, to unpack the confusing world of dental credit card processing and explain where practices may be losing money without realizing it. Chris breaks down the difference between integrated and interfaced payment systems, how bridge technology is opening up more processor choice, and why locked-in rates, transparent statements, and regular audits matter.
They also discuss compliant surcharge programs, online payments, text-to-pay, accounts receivable, and how small percentage differences in processing costs can translate into major gains in EBITDA and long-term practice value. The conversation gives practice owners a practical framework for evaluating their current processor and becoming more informed consumers of payment technology.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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