Episode Details

Sloan Dean introduces AI Hospitality Group and explains why he's building an AI-native hotel management company. He covers the pace, risks, and benefits of AI; the pressure on hotel owners; and how he's approaching recruiting, sales, and daily operations through hotel partnerships. Sloan also explains his profit-sharing management model and what he believes this approach could mean for hotel associates, owners, and guests.

Links:

• AI Hospitality Group
• Sloan’s newsletter: Services Are the New Software. Hotel Management To Be Heavily Disrupted.
• Sequoia Capital: Services: The New Software
• Emergence Capital: Why AI-Native Services, and Why Now
• Emergence Capital’s original 2024 essay: The Death of Deloitte
• Subscribe to Sloan’s NOT DONE newsletter
• Listen to NOT DONE with Sloan Dean
• Connect with Sloan on LinkedIn

Previous conversations with Sloan:

• AI for Hotels: MIT Lessons, Claude, Vibe Coding and Real Use Cases
• Not Done: Sloan Dean After Remington
• The Power Shift in Travel
• The Future of Hotel Management: Automation, AI, and Innovation

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands