Episode Details

Enterprise software is being rebuilt around AI, and the old CRM playbook may be the first thing to break. In this condensed recap of the a16z Podcast, hosts Joe Schmidt and Alex Rampell speak with Keith Peiris, CEO of Lightfield, about why the next generation of business software could look nothing like Salesforce. Instead of a stale system of record, Lightfield is building a “business world model” that turns emails, calls, and meetings into a canonical log AI agents can reason over. This summary covers Lightfield’s pivot from a viral GPT-3 presentation product, its unusual “negative pricing” go-to-market, and the shift from seat-based to consumption pricing. You’ll also hear how the company thinks about CRM adoption, security, referenceability, and AI-powered workflows across sales, marketing, and clinical trial data. Listen now to get the key ideas in minutes.