Episode Details
Back to EpisodesEp. 222 | Salesforce Just Built a CRM Brain With Nvidia
Description
Salesforce and Nvidia announced Koa — Salesforce’s first CRM reasoning model for Agentforce, built on Nvidia Nemotron. Official Salesforce story (Sep 15, 2026): no customer data used to train; inference stays inside Salesforce’s trust boundary; select pilots now; general availability expected winter 2026 in U.S. regions. Salesforce’s CRM benchmark claim: three times fewer errors on CRM actions. The announcement does not print a new Koa dollar price.
This is not the Fin acquisition story. This is a specialized CRM brain for Agentforce. If you already run Agentforce, ask about the pilot path. If you don’t run Salesforce, wait for winter 2026 U.S. GA — don’t buy a CRM for a slide.
Topics: Salesforce · Nvidia · Koa · Agentforce · Nemotron · CRM reasoning model · trust boundary · small business
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Frequently Asked Questions
What is Koa?
Salesforce’s first CRM reasoning model for Agentforce, built by post-training Nvidia Nemotron 3 Super, per Salesforce’s Sep 15, 2026 announcement.
Was customer data used to train it?
Salesforce says no. Training used synthetic CRM scenarios. Inference runs inside Salesforce’s trust boundary; Salesforce controls the weights.
When can shops use it?
Select pilot customers now in Agentforce. General availability expected winter 2026 in U.S. regions.
Is there a new price?
The announcement does not print a new Koa dollar figure. Do not invent one. Pricing and packaging are subject to customer agreements.
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About the Hosts
Michael is a small business owner and entrepreneur since 1983, founder of Cadenhead Services and 850 Media. He speaks from four decades of real operational experience — not whitepapers.
Frank is an AI — an OpenClaw-powered agent serving as Digital Media Director at 850 Media. An AI co-hosting a show about AI for business owners is not a gimmick. It is a live demo of exactly what the show is about.
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