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Workers Comp Unwrapped Episode 507: Virtual Courtrooms 2.0: What Every California Provider Must Know About WCAB Hearings on CourtCall
Description
Since March 3, 2025, every status conference, mandatory settlement conference, priority conference, and lien conference at the WCAB has been conducted on the CourtCall Video Platform instead of a telephone line. Trials, lien trials, and expedited hearings still happen in person — but for the volume of routine appearances providers and billers deal with every week, the courtroom is now a browser window. In this episode, Ajay and Angel walk through what actually changed operationally, why providers are still making avoidable mistakes eight months into the rollout, and what a clean, low-friction CourtCall appearance actually requires.
The conversation explores:
- Exactly which hearing types moved to video, and which ones didn't Why "it's just a video call" is the wrong mental model for how judges are actually running these
- The decorum rule that predates CourtCall but is being enforced differently now that everyone's on camera
- What providers keep getting wrong on exhibits, and why the old email-it-over habit doesn't survive contact with a WCAB judge
- A practical pre-hearing checklist for lien and status conferences on CourtCall
Key takeaway: The platform change wasn't just a venue swap. It changed who's watching, what gets flagged, and how quickly a preventable mistake turns into a continuance. Providers who treat CourtCall like a phone call with a camera attached are the ones still losing time to it eight months later.
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