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You Can Automate Admin Without Losing Human Service
Description
We catch up with Brittany Trefort in Perth and get honest about what is actually changing property management right now: capacity, tech, and the way we design work. We unpack offshoring and work-from-home without the guilt, then get practical on PropertyMe task automation and everyday AI that saves hours without killing service.
• paperless workflows versus old school habits and why both still exist
• offshoring and outsourcing as a business model choice rather than a moral failing
• keeping owner communication with the property manager while delegating repeatable admin
• work-from-home pros and cons including neurodivergent capacity and culture gaps
• clear sick leave boundaries when work is diverted to the team
• triennial licensing as career development plus updating compliance and risk systems
• new build management timelines including PCI support and builder warranty tracking
• defects captured through routine inspections and automated prep before the 12-month defect inspection
• automating lawns and gardens support with staged check-ins after move-in
• head of department ownership of automation with feedback loops from the team
• AI tools like Claude and ChatGPT for drafts, spreadsheets, and utility splits
• how solo PMs can start with templates, checklists, and community groups for support
• using automation to let juniors and admins deliver consistent, confident service
This podcast is kindly sponsored by The Associates Co.
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
This podcast is sponsored by Property Insurance Plus.
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management