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PodChat for FutureCIO: Role of AI in analytics in the customer service setting
Season 1
Episode 6
Published 6 years, 3 months ago
Description
In this episode entitled, “Role of AI in analytics in the customer service setting,” we dissect how businesses are adopting (or not) artificial intelligence in analytics, and its wider application within the context of the contact centre. Ravi Saraogi, co-founder and president of Uniphore APAC joins us as subject matter expert on the topic.