Episode Details

Jeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, shares a recent experience with AI as a guest, and then what it's like providing service in a world where more and more people use AI as they travel.

Previous episodes with Jeff:

• The Energy of Excellence
• The Fundamentals of Service in Luxury Hospitality
• The Experience That Earned Us Michelin’s Three Key Distinction

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands