Episode Details

Gerren Sprauve shows you how intentional human connection can strengthen employee relationships, customer trust, and the relational equity that supports business growth.

In This Episode, You’ll Learn

• How Gerren turned a simple thank-you moment into an approach to building relationships throughout his business.
• Why helping customers see the human behind the service worker changed how Gerren approached client and employee relationships.
• How repeated acts of recognition created relational equity that became operationally valuable during an unexpected staffing crisis.

Tune In Now

Hear how Gerren built a service company around human connection, what happened when 19 workers showed up during a sudden staffing crisis, and how he now approaches relationships through what he calls Human ROI, return on identity.

Chapters

00:00:00 Gerren Sprauve and the Origin of Clean Slate

00:01:00 The Thank You Moment That Started It

00:05:00 Deciding to Become a Janitor

00:08:00 Choosing Thank You Moments Over Monetary Goals

00:11:00 Building a Business Through Human Connection

00:14:00 Connecting Clients With the Human Behind the Performer

00:16:00 Finding a Strategic Alliance

00:19:00 When the Partnership Suddenly Ended

00:20:00 19 Workers Show Up

00:23:00 When Relationship Equity Becomes Operationally Valuable

00:25:00 Building Through People and Moments

00:28:00 Losing a Major Client and the Team

00:30:00 Moving Into a New Season

00:38:00 Human ROI and the LENS Framework

00:42:00 Becoming a Conduit for Relationships

00:43:00 Connecting With Gerren

00:44:00 The Thank You Moments Challenge

00:46:00 Closing