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911 Outage Exposes System Gaps | New York City News
Description
A major 911 outage in the Bronx last August left nearly 1,700 emergency calls unanswered, traced to a botched Motorola software update. The failure went unnoticed by monitoring teams and wasn’t publicly communicated—raising alarms about system reliability and transparency. This isn’t an isolated incident: a May text-to-911 glitch also affected 12 people. City officials are now reevaluating protocols to prevent future breakdowns and ensure the public is informed during emergencies.
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