Episode Details

𝐓𝐡𝐢𝐫𝐭𝐲 𝐲𝐞𝐚𝐫𝐬 𝐬𝐞𝐫𝐯𝐢𝐧𝐠 𝐧𝐨𝐭 𝐟𝐨𝐫 𝐩𝐫𝐨𝐟𝐢𝐭𝐬, 𝐚𝐧𝐝 𝐡𝐢𝐬 𝐀𝐈 𝐚𝐧𝐬𝐰𝐞𝐫 𝐬𝐭𝐚𝐫𝐭𝐬 𝐰𝐢𝐭𝐡 𝐩𝐞𝐨𝐩𝐥𝐞. 🫱

Tony Thomas is president of PTC, a small Ontario MSP with a lovely vertical in the not for profit sector built over more than three decades. He joined us at ASCII Edge in Toronto to talk about capacity.

𝐖𝐡𝐞𝐫𝐞 𝐛𝐮𝐝𝐠𝐞𝐭𝐬 𝐚𝐫𝐞 𝐭𝐢𝐠𝐡𝐭, 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐠𝐚𝐦𝐞.

Not for profits run on limited money and limited people while still producing content for board papers, funders, programmes and communities. Tony's use case is exactly there. Have that content at your fingertips, produce it and reuse it across audiences with a fraction of the effort.

🔴 Tony frames AI as a people and process question, with the technology arriving afterwards. Look at what your organisation is doing today and where the tool genuinely helps.

🔴 The myth he would end: treating this as a big technology project. He describes it instead as an introspective look at how you work with the resources you already have.

🔴 On the jobs question, his version is grounded: it lets you do your job without the doldrum of rewriting the same pages over and over.

🔴 For MSPs in the next twelve months, he was unequivocal. Use it in house first. He has deployed Copilot into a lot of organisations, and Microsoft's own adoption tooling shows you where clients have access and are not using it.

🔴 That reporting is the opening. Find the licences going unused, then help those people adopt. The revenue is in the adoption work, not the deployment.

🔴 His highlight was the whole event. Watching a presenter demo a tool and the entire room open their laptops to try it, plus the candour of a partner walking through his exit plan on stage.

🔴 The phrase that stuck from Tony: you don't know what you don't know.

Capacity is the quiet superpower. 🎙️

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Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation. This is an Independent commentary. Third-party excerpts are credited on screen or in the show notes. Some voices in this program are AI-generated.