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Ep.98 - The Customer Playbook: Lessons at the Counter
Episode 98
Published 1 year ago
Description
Episode 98 of Between 2 Bridges looks at why customer education is just as important as the service itself. Teaching customers how to interact with your process helps them get the most out of your business while allowing you to run efficiently. Responsibility always starts and ends with the owner, you train your employees, so why wouldn’t you train your customers?