Episode Details

I know I say it all the time..."Go back to your Customer journey"

But it's because I genuinely believe your customer journey can help you solve far more than just a few process problems.

In today's episode, I'm looking at 3 common agency challenges and how your customer journey can help you tackle them:

- Cash flow: Where are the opportunities to increase income, add value and improve your management service.

- Complaints and friction: Where are landlords, tenants or your team getting frustrated, confused or having to ask the same questions?

- Growth: Where are you losing opportunities, dropping leads, missing follow ups or simply lacking the time and resources to grow?

Your customer journey isn't just a process map. It's a way of looking under the bonnet of your agency and working out what's really going on.

And if this get's you thinking about your own customer journey, there's still time to come and join me for my Mapping Your Customer Journey Workshop.

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