Episode Details

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Priscilla and Buzzsprout support specialist Serena return from the Support Driven Expo in Chicago to share their biggest takeaways. From new opportunities for support professionals to the importance of slowing down, we’re exploring what it looks like to grow with our industry while keeping human connection at the heart of our work.

We unpack six takeaways to help you:

• Explore how your customer support role can grow beyond answering tickets
• Find your voice in technical conversations and share your team’s perspective
• Support your teammates through challenges you can’t solve
• Manage urgency so you can make better decisions and avoid burnout
• Create a team culture where it feels safe to share ideas, experiment, and fail
• Find new ways to connect with customers as AI takes on more of the inbox

Plus, we share a few memorable customer service experiences from our trip and talk about why finding your support community can remind you just how valuable your work really is.

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
 
To learn more about Buzzsprout visit Buzzsprout.com. 

Thanks for listening!