Episode Details
Back to EpisodesOperations: Training Your Team on Quality
Description
Today on The Grow Show, Marty Grunder explains that quality is in the eye of the beholder. This means consulting with clients on what THEY expect as far as results. Whether you have seasoned pros or an inexperienced team, maintaining quality standards is done through training. Marty shares some of the best practices that Grunder has established to make their weekly training sessions effective and valuable. This company-wide training on quality and safety standards means that every job is “up to snuff”.
Discussion Points:
- Quality should always be your main focus
- How do we train a team to do quality work?
- Ohio clay and extra work that expensive and not impactful
- What are your activities that are horticulturally necessary?
- Responsibilities across teams at Grunder
- Weekly training sessions - focus on the basics that most workers need
- Check the show resources for a list of what Grunder trains on
- Photos of best practices - good, better, best
- Trainers should be the hands-on experts in that area
- Translators are key in training if staff are not fluent in English, cross-train in other languages
- Strategies for training - tell, show, do, teach - explain WHY
- In show resources: How the agenda flows for Grunder training sessions
- External service should never exceed internal service!
The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.
Resources: