Episode Details

M&T Bank is diving headfirst into AI, deploying copilots to 15,000 employees to turbocharge everything from customer service and coding to risk analysis. After years of building in-house tech—now powering 80% of their systems—they’ve slashed outages and sped up upgrades while tightening security to protect sensitive data. Employees still own the accuracy of AI-assisted work, but the bank’s multi-pronged AI strategy, including custom tools and embedded AI, positions them alongside giants like JPMorgan and Bank of America as the financial sector fully embraces AI as its next core engine.

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