Episode Details

The Thrift Savings Plan is rolling out new digital tools designed to make managing retirement accounts easier for participants and their families. TSP Director of External Affairs Jim Kaplan discusses the new Life Events Hub, which allows beneficiaries to report a participant’s death, upload documentation and track the transfer process online. He also outlines upcoming improvements to digital payments, phishing-resistant multifactor authentication and installment payments. Kaplan explains how TSP evaluates new capabilities based on participant demand and return on investment. He also shares early results from Roth in-plan conversions, which have moved more than $1 billion since launching this year.

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