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UnitedHealth's $3 Billion AI Push Has Bots Calling Doctors

UnitedHealth's $3 Billion AI Push Has Bots Calling Doctors

Season 2026 Episode 95 Published 3 months, 2 weeks ago
Description

UnitedHealth announced a $3 billion AI investment over 2026-2027, deploying 22,000 engineers to build AI agents that process claims, flag fraud, and interact with 20.5 million members through chatbot Avery. The company is also trialing AI bots that call doctors' offices to schedule appointments for patients.

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