Episode Details

Immigration New Zealand’s $336 million IT overhaul, Our Future Services, is spiraling into financial chaos — with wildly inaccurate cost-saving projections and a looming $90 million visa deficit. Compounding the mess, a separate biometric project could saddle the agency with a $12 million liability as vendor NEC demands $4 million in sunk costs plus monthly penalties. Productivity gains are falling far short of promised 30%, especially for student visas, while delays and unclear scope have derailed customer satisfaction. With another visa fee review on the horizon and pressure to balance the books, officials are scrambling to cut costs, boost revenue, and fix what’s gone wrong — all while an inquiry into the biometric fiasco unfolds.

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